Your personal data will be used to process your order, support your user experience on the webshop, and for other purposes described in our privacy policy.
Terms and Conditions
Phairytale
Gartnerbyen 6,
5200, Odense V, Denmark
VAT: DK41077204
Payment
Phairytale accepts online payments with the following credit cards Dankort, Visa/Dankort, Visa, Mastercard.
Payment will be deducted from your account immediately, as this is an online service where the product is considered to be used instantly upon purchase.
Credit Card authorization
Payment will be deducted from your account immediately, as this is an online service where the product is considered to be used instantly upon purchase. The transaction will now appear in your bank overview.
The website uses the following currencies for pricing:
USA – Dollars (USD)
Phairytale uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.
Phairytale’s own website also uses encryption with SSL protocol.
If you regret your purchase (Withdrawal)
No right of refund is granted on goods purchased in our webshop. Due to the online nature of the product, it is considered to be used instantly upon purchase, and under Danish law, the right of return cannot or should not be granted for such items.
Learn more at forbrugerombudsmandens website.
Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can delete your information at any time.
In order for you to enter into an agreement with Phairytale, we need the following information:
. Name
. Address
. Phone number
. Email address
We make the registration of your personal information for the purpose of delivering the goods to you.
The personal information is registered with Phairytale, and stored for up to five years, after which the information is deleted.
When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why.
The director and employees for Phairytale have access to the information recorded about you.
The data manager in Phairytale is: Ruben Juncher.
We do not store and transmit customer information encrypted.
As registered with Phairytale, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact hey@phairytale.com .
Cookies
On https://phairytale.com, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you.
You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.
Log Statistics
We use log statistics at https://phairytale.com,
which means, we have a statistics system, that gathers information, that can supply us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more.
The Log statistic is only used with the purpose to improve Phairytale’s website.
Consumer Protection
Learn more about your consumer protection when paying online with PensoPay’s payment service solution:
https://pensopay.com/mere/forbrugerbeskyttelse/
Right to complain
In case you wish to complain about goods purchased from us, please contact our Customer Service.
You can submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. You can submit a claim online through Klageportalen for Nævnenes Hus.
It is prerequisite for making a complaint that the product or service you want to complain about cost at least DKK 1,100 and a maximum of DKK 100,000. For complaints about clothes and shoes, the price must be at least DKK 720. The amount limits can be changes. You must pay a fee to have the complaint processed.
You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link:
http://ec-europa.eu/odr
When submitting the complaint, you must state our email address hey@phairytale.com.
